Dear Dmitry Alekperov,
Thank you for contacting PayPal. I will be happy to assist you further with
Please be advised that we have received many contacts regarding this issue.
We know that for sure Russian banks have started using additional security
checks. Changes in the financial sector now require PayPal to provide the
CVC or CVV2 code in order to get authorization from your bank to complete
the payment for every individual transaction. To date we have had in place
an agreement with European banks ensuring we do not need to send the
security code each time. We are in contact with your Local Financial
Authorities and we are continuously in talks to rectify the issue that has
arisen due to changes in security precautions with your card issuer.
Please be advised that to be able send money with your card you should
contact your bank and ask them to disable CVV2 protection to allow you to
use card within PayPal system. This customer support centre you are
contacting is currently relying on our technicians to solve the problem.
We are working around the clock to rectify this issue with the local
financial authorities. We would like to apologize for any inconvenience
caused at this time in regards to your payments being denied by your card
If you have any further questions or queries at this time in relation to
this issue once again or in regards to another query, please do not
hesitate to contact PayPal once again for further assistance.
Please let us know if you require any further assistance.
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PayPal (Europe) S.à r.l. et Cie, S.C.A.
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Original Message Follows:
customer subject: Please use a supported language when contacting us.
customer message: Have you received your PayPal Expanded Use Number?: 'no'
Last # digits of your credit card number: '####'
Case or claim or dispute ID: 'Problem with card verification'
Additional Information: 'I can't confirm my debet card. Bank support
explained to me, that it's because of confirmation transaction was made
without using of CVC code. But I entered cvc code while adding card to my
account and I don't understand, why verifying transactions are making
without of cvc code. Can you help me with it?'